Refund Policy

Last updated: September 22, 2026

1. Subscriptions Purchased on Our Website

• No voluntary refunds: we do not offer voluntary refunds, neither for your first payment nor for renewals.
• Cancel whenever you want: you keep full access until the end of the period you already paid, and you will not be charged again (section 4).
• Your statutory rights are not affected: this policy does not limit the refund or withdrawal rights that the law of your country grants you (sections 3 and 6).

Purchases on our website are sold and processed by Paddle.com, our online reseller and Merchant of Record: Paddle charges you, appears on your card statement, handles sales tax and invoices, and manages charges and any refund requests under its Buyer Terms.

2. Purchases Made Through the App Store or Google Play

If you subscribed through the Apple App Store or Google Play, the purchase is processed by Apple or Google and refunds are governed by their policies:

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund from your Google Play order history or at Google Play support.

We cannot directly issue refunds for purchases processed by Apple or Google, but if you run into trouble, contact us and we'll do our best to help.

3. Refunds Required by Law

If you believe the law of your country entitles you to a refund or to withdraw from your purchase:

• Email us at soporte@amsummary.com from the email address associated with your account.
• Include the word "Refund" in the subject line and, if possible, your purchase receipt or the date of the charge.
• We respond to all refund requests within 2 business days.
• You can also contact Paddle directly through the link in your receipt email or at paddle.net: as Merchant of Record, Paddle handles these requests under its Buyer Terms.

4. Cancellations

You can cancel your subscription at any time:

• Bought on our website: use the link to manage or cancel your subscription in the receipt email Paddle sent you, or look up your order at paddle.net.
• Bought in the App Store or Google Play: cancel in Settings → Apple ID → Subscriptions on your iPhone, or in Google Play → Payments & subscriptions.

After cancelling, you keep full access to your paid plan (Individual or Institutional) until the end of the period you already paid, and you will not be charged again. Cancelling stops future charges; it does not refund charges already made, except where the law requires it (section 6).

5. Free Plan

Try it free: 10 AI summaries — 5 without an account and 5 more when you sign up — plus 5 Studio generations and 15 messages with Lía, with no card and no time limit. That allowance is one-time and does not renew. The paid plans (Individual and Institutional) have no trial period: they are charged from the first day.

• Once the free allowance is used up, the app stops generating new summaries until you subscribe; running out does not trigger any charge.
• The free plan does not require a payment method: you are only charged if you choose to subscribe.
• Use it to try AMsummary before subscribing: paid plans have no voluntary refunds (section 1).

6. Your Statutory Rights

Nothing in this policy limits the refund or withdrawal rights that the law of your country grants you — for example, the 14-day right of withdrawal of consumers in the European Union and the United Kingdom, where applicable. To exercise them, see section 3.

7. Contact

Questions about this policy? Write to soporte@amsummary.com — we're happy to help.

Language. This policy was originally written in English. Translations are provided for your convenience. In the event of any discrepancy between the English version and a translation, the English version prevails.